Train the Trainer Guide
Become an expert in training your colleagues on how to use Pando. This guide has been created for those who have been tasked with showcasing and training their team on the use of Pando. It will walk you through actions to undertake during a training session to showcase Pando’s features and helpful tips on how to make your training session successful.
Contents:
Showing key features
- Find and contact a colleague using the Pando Directory
- Show how to create a team and add colleagues to the team.
- Take and send images in the chat and share a patient card
- Create and join a Forum
- Find an Ask Advice team and submit an
- Ask Advice request
All images taken and sent in Pando are only accessible in the Pando app. Images are never stored on your personal device.
- Take a picture and import images into the gallery from your camera roll
- When viewing an image, click on the envelope icon to export the image to your email
- Share images in a chat and attach to a patient card from the gallery
Lightweight patient records in your pocket!
- Create a new Patient Card, and click ‘More Info’ in the top right to add more information under the Patient Info
- Create and complete tasks
- Add notes to the Patient card
- Assign the patient card to a colleague and a team within the Patient Info section
Turn off notifications when you’re off shift and allow others to know
Mark yourself as Unavailable for a custom period of time
When unavailable the dot next to your name will turn orange, letting others know you’re not available
Things to note
- You can search by name, role, speciality or organisation.
- If you’re unable to find someone, try searching within ‘Other Organisations’.
- Filter the search for just users etc.
- When taking an image, click on the pencil in the top right corner. This allows you to highlight areas of an image you are referring to.
- When looking at a image in the gallery, click ‘Edit’ to rename it.
- Click on the users name at the top to see their profile.
- If a user has signed up with their telephone number, you’ll be able to give them a call by tapping the telephone icon in the top right corner. This uses the phone’s calling functionality.
- All members of a team can view and edit patient cards that have been assigned by clicking on ‘Patients’ in the top right corner.
- All members can add colleagues to the team.
- The notes section is a free text box so you can easily include the information you need e.g. patient history, medications etc
- Completed tasks are date and time stamped so you can see who completed it and when
- Ensure everyone has downloaded Pando prior to the training session. This will save time during the session and allow the group to follow along on their own profile.
- Go through the creation of Teams, Patient Cards etc. and ask the group to create them along with you to make the session as interactive as possible!
- Create a Forum and ask everyone to search and join.
- Pre-create a patient card before the training session so your team can see what a completed patient card looks like.
Click here to see the Pando FAQs. Examples include:
What makes Pando Secure?
- How is Pando different to other messaging apps like WhatsApp?
- I couldn’t find my role when signing up, what should I do?
- What happens if I lose my phone?
User Journeys
Download our user journeys to see how the Pando app works in more detail